Last updated: August 4, 2026 · Effective: August 4, 2026
These Terms of Service (“Terms”) are a binding agreement between you and Exzato LLC, an Iowa limited liability company (“Exzato,” “we,” “us,” “our”), governing your use of the Exzato website, mobile applications, and related services (the “Service”). These Terms contain a binding arbitration agreement and class-action waiver (Section 20) with a 30-day opt-out. By clicking to accept, creating an account, or using the Service, you affirmatively agree to these Terms and to our Privacy Policy, which is incorporated by reference. We record your acceptance. If you do not agree, do not use the Service.
You must be at least 18 and able to form a binding contract. The Service is offered only to persons resident and physically located in the United States, excluding New York. You may not use a VPN or other means to disguise your location to access the Service from an ineligible location; doing so is a material breach, and we may suspend or terminate your account and, to the extent permitted by law, reverse related transactions. Excluding a state does not waive any right applicable law makes non-waivable. We may add or remove eligible locations at any time and may require you to re-accept updated Terms.
Exzato is an online venue and intermediary that allows users to list, bid on, buy, and sell vehicles and automotive parts. Exzato is not the seller, buyer, broker, dealer, or auctioneer of the items listed and is not a party to any transaction between a buyer and a seller. Every sale contract is formed directly between buyer and seller. Exzato does not take title to, take possession of, inspect, store, authenticate, or guarantee any item, and does not control or warrant the existence, quality, safety, legality, or accuracy of any listing.
Payments are handled by one or more licensed providers, not by Exzato. Exzato does not hold, take custody of, or control user funds in its own accounts. All payment processing, fund holding, and payouts are performed by licensed third-party providers (each, as applicable to a transaction, the “Payment Provider”): payments, memberships, and marketplace sale funds are all processed through Stripe, Inc., with a sale’s proceeds held in the seller’s own connected Stripe account until Exzato directs their release, as shown at checkout for your transaction. For payment purposes only, each seller appoints Exzato as the seller’s limited agent to direct the applicable Payment Provider to collect payment from buyers on the seller’s behalf and to set the timing of its release; the seller holds Exzato out to buyers as authorized to do so, and a buyer’s payment to the Payment Provider is treated as payment to the seller. This is for payment facilitation only and does not make Exzato a party to the sale.
Release. To the extent permitted by applicable law, you release Exzato from claims arising out of disputes with other users. This release does not apply to any right or remedy that applicable law makes non-waivable and does not limit the dispute and buyer-protection processes in these Terms.
You must provide accurate, current, complete information, keep it updated, and maintain only one account per person. You are responsible for safeguarding your credentials and for activity under your account, and must notify us promptly of unauthorized use. We record your acceptance of these Terms. We may refuse, reclaim, suspend, restrict, or terminate any account and remove content at our reasonable discretion, including for violations, suspected fraud, non-payment, chargeback abuse, or risk to the community, with or without notice.
Each bid is a binding, irrevocable offer to purchase at the bid price, subject to these Terms and to the dispute and buyer-protection processes. By bidding you enter into a contract with the seller that becomes a completed sale obligation if you are the winning bidder (subject to Section 6). Bids must meet minimum increments; anti-sniping protection may extend a listing’s end time when bids are placed near close; you may not bid on your own listing or use others to inflate bids (“shill bidding”); and bids cannot be retracted except in extraordinary circumstances at Exzato’s sole discretion.
A no-reserve listing is a binding offer to sell to the highest bidder at any price. When the auction closes with at least one valid bid, the seller is obligated to complete the sale at the highest bid and may not decline it. Sellers wanting a minimum should use a reserve listing.
A seller may set a confidential reserve (never disclosed to bidders; bidders see only whether it is met). When a reserve listing closes, the highest bidder is locked in for 24 hours and the seller may Accept (sale finalized; buyer invoiced) or Decline (no sale; bidder released; seller may relist). If the seller does not respond within 24 hours, the listing closes with no winner and the bidder is released. If the reserve was met and the auction closes successfully, the buyer is invoiced.
When you win, you must pay the total due within 24 hours: winning bid + the applicable buyer’s premium under the fee schedule shown at checkout (Section 8) + any applicable shipping, processed through the applicable Payment Provider. Non-payment is a serious breach: any security deposit on file may be forfeited as a reasonable pre-estimate of damages (not a penalty), buyer privileges may be revoked, the account may be banned, and the seller may relist. You agree not to initiate a chargeback for any matter covered by Exzato’s dispute and buyer-protection process; doing so instead of using that process, or in bad faith, is a breach. Nothing in these Terms waives any right you have under the Fair Credit Billing Act, Regulation Z, or applicable card-network rules.
Exzato charges a buyer’s premium — a percentage of the winning bid, added at checkout and capped at a fixed dollar amount — and, depending on the fee model then in effect, a seller fee deducted from the sale price; under some fee models sellers pay no fee at all and keep 100% of the sale price. The exact percentages, dollar caps, who pays them, and any payment-processing or escrow-service fees are disclosed as the current fee schedule shown at checkout before you confirm. Fees are non-refundable except as stated or required by law. We may change fees prospectively with notice.
Taxes. Exzato does not provide tax advice; buyers and sellers are responsible for determining and satisfying their own tax obligations. Vehicles: the buyer is solely responsible for all sales/use taxes, title transfer, registration, and government fees on any vehicle purchased through the Service, which are typically assessed and paid to the buyer’s state titling authority (DMV) at the time of registration; Exzato does not collect or remit vehicle sales tax. Parts and other goods: where required by applicable marketplace-facilitator laws, Exzato (through its Payment Provider) may calculate, collect, and remit sales tax on taxable transactions based on the buyer’s location; where Exzato does not collect, the buyer remains responsible for any applicable sales or use tax owed in the buyer’s jurisdiction. Sellers are responsible for all income and other taxes arising from their sales.
Exzato offers optional paid listing promotions (“boosts”) that increase a listing’s placement or visibility in browsing and discovery surfaces. Boosts are purchased through Apple App Store or Google Play billing, and the applicable app store’s own terms and refund policies govern those purchases; Exzato does not process boost payments directly. Boosts affect placement and visibility only — they never affect auction outcomes, bids, reserves, timing, or prices, and they are not an endorsement or verification of any listing. Exzato may remove a promotion from any listing that violates these Terms or is removed for a violation; no refund is due where removal results from a violation. Except as required by law or the applicable app store’s policies, boost purchases are non-refundable and expire with the listing they promote.
Group hosts may sell tickets to real-world meets and shows they organize (“Events”). The host is the seller of each ticket; Exzato is a neutral venue and is not the organizer, seller, or sponsor of any Event. Ticket payments are processed by Stripe by card; Exzato collects a 10% platform fee on each sale and the host receives the remaining 90%, which is held in the host’s connected Stripe account and released the day after the scheduled Event date. Tickets are non-refundable except where an Event is cancelled, fraudulent, or materially misrepresented; ticket holders may report such an Event in the app, which freezes the host payout while Exzato reviews and, where appropriate, refunds buyers. Hosts are responsible for their Events, including safety, permits, venue permissions, and compliance with local law, and bear any payment chargebacks on their ticket sales. Exzato may cancel any Event listing that violates these Terms.
From time to time Exzato may offer a referral program. Under the current program, a member who invites five friends who each create an account, verify their email, and complete onboarding earns the gold Founder profile badge. Referrals are counted server side; self-referrals, accounts created on the same device, and other manipulated signups do not count. Exzato may modify or end the referral program at any time and may revoke rewards obtained through fraud.
Exzato offers an optional advertising service, Exzato Ads, through which a member may promote one of their own reels to reach more people. Ad campaigns are created and paid for on the Exzato web app by card through Stripe; the price shown at checkout is the total charge. Every campaign is subject to Exzato review before it runs, and Exzato may decline or remove any campaign, at its discretion, that violates these Terms, our content rules, or applicable law. Promoted content is clearly labeled as sponsored wherever it appears. Reach and engagement figures shown before purchase are good-faith ESTIMATES based on past platform activity, not guarantees; Exzato does not warrant any specific number of views, likes, sales, or other results. Except where required by law, amounts paid for a campaign that has begun delivering are non-refundable; if Exzato declines a campaign before it runs, the amount paid for that campaign is refunded. You are solely responsible for the content you promote and for its compliance with all laws, and you may not promote anything these Terms prohibit. Exzato may also display advertising, sponsored, or promoted content within the Service.
Exzato operates a peer-to-peer car sharing program in which a member who owns a vehicle (a “Host”) makes it available to another member (a “Renter”) for a defined car sharing period. Exzato is a car sharing program and a neutral venue; it is not the owner, lessor, renter, driver, or insurer of any vehicle, is not a rental car company, and is not a party to the arrangement between Host and Renter beyond the role described here and in Section 10.
Where rentals are available. Rentals are live only in the states Exzato has enabled, and the live list is shown in the app. Rentals are NOT available in New York or Kentucky, and are not available in California, Tennessee, Hawaii, Oregon, Minnesota, Missouri, or Virginia. A listing outside an enabled state cannot be booked. Exzato may add or remove states at any time, including removing a state immediately, and a booking that has not started may be cancelled without charge if its state is removed.
Host insurance is mandatory and is a condition of every booking. A vehicle cannot be booked unless the Host has a current certificate of insurance on file that Exzato has reviewed and approved, that covers commercial or car sharing use, and that names Exzato as an additional insured. Personal auto policies generally EXCLUDE sharing a vehicle for hire, and most car sharing statutes expressly preserve an insurer’s right to exclude it, so an ordinary personal policy will not satisfy this requirement. The Host represents that the policy is in force for the entire car sharing period, that the vehicle is accurately described to the insurer, and that no material fact has been withheld. Coverage that lapses, expires, or is cancelled makes the vehicle immediately unbookable. Submitting a false, altered, or expired certificate is a material breach, and the Host is responsible for all resulting loss.
Assumption of liability. Where a car sharing statute requires it, Exzato assumes liability for the Host as the vehicle’s owner for the car sharing period to the extent and for the limits that statute requires. That assumption does not apply, and is void, where the Host made an intentional or material misrepresentation to Exzato before the car sharing period began, or where the Host acted in concert with someone who fails to return the vehicle. Nothing in these Terms limits any right an injured third party has under applicable law.
Age and driving experience. A Renter must be at least 21 years old and must have held a driver licence for at least three years. Exzato asks for the year you were first licensed and, until Exzato obtains driving records, that figure is what you tell us rather than something Exzato has verified. Giving a false answer is a material breach of these Terms.
Screening you authorise now, whether or not it runs today. BY CREATING AN ACCOUNT AND BY REQUESTING OR ACCEPTING A BOOKING, YOU AUTHORISE EXZATO AND ITS SERVICE PROVIDERS TO OBTAIN, NOW AND FROM TIME TO TIME WHILE YOUR ACCOUNT IS OPEN, CONSUMER REPORTS AND OTHER INFORMATION ABOUT YOU, INCLUDING YOUR MOTOR VEHICLE RECORD, AN AUTO INSURANCE RISK OR LOSS-HISTORY SCORE, A CREDIT REPORT OR CREDIT-BASED INSURANCE SCORE, AND A CRIMINAL BACKGROUND CHECK, IN EACH CASE ONLY WHERE PERMITTED BY APPLICABLE LAW AND ONLY FOR THE PURPOSE OF DECIDING WHETHER TO APPROVE YOU TO RENT OR TO LIST A VEHICLE, AND OF MANAGING THAT DECISION AFTERWARDS.
Two things this does and does not mean. It does NOT mean every check runs on every member: Exzato runs the checks it is able to run at the time, and today that is identity verification. It does NOT mean Exzato may use any of it for lending, employment, insurance underwriting of you personally, or advertising. Where a check is a consumer report under the Fair Credit Reporting Act and Exzato declines you wholly or partly because of it, you receive the notice described in Section 8.6. This authorisation continues while your account is open and you may withdraw it by closing your account, which also ends your ability to rent or host.
What is checked today. As of the date of these Terms, Exzato verifies identity through manual review by Exzato staff, at no cost to the member, and does NOT obtain motor vehicle records, credit reports, insurance scores, or criminal background checks. Exzato records, for each booking, which checks were and were not performed, so its own records never overstate what was verified. When additional checks begin, they run under the authorisation above and this section is updated.
Renter requirements and screening. A Renter must hold a valid driver licence that does not expire before the trip ends, and must complete identity verification. Exzato does not review driving records today; if that changes, Renters will be told before any new check is run. See Section 8.6. The Renter is the only person permitted to drive unless Exzato has approved an additional driver in the app, and permitting anyone else to drive is a material breach.
Fees. Exzato charges the Renter 5% and the Host 5% of the trip price. Card processing costs are passed through to the Renter and shown before booking. Sales, use, rental, and excise taxes are collected where Exzato is required to collect them and are shown at checkout.
Holds, charges and cancellation. A booking request is authorized as a hold on the Renter’s card before the trip and captured when the Renter confirms pickup. Cancelling more than 24 hours before the scheduled start releases any hold at no charge; cancelling inside that window may incur a charge under the cancellation terms shown at booking. A Host who cancels a confirmed booking may have the listing suspended.
Condition photos. Before a trip begins and after it ends, a Host or Renter may record a guided set of condition photos and video of the vehicle, together with the odometer reading and fuel level. Once recorded, a condition photo set cannot be changed or replaced by anyone, including the person who submitted it. A damage charge cannot be made unless a return condition photo set is on file for that trip, because a damage charge with no after photos is exactly the charge most likely to be disputed.
Post-trip charges. Within 14 days after a trip ends, a Host may charge the Renter for cleaning, fuel, mileage beyond the included allowance, late return, smoking, or damage, up to a cumulative total of $5,000 for that trip. Every charge must reflect an actual cost, must be itemized with a reason, and is shown to the Renter in the app. Exzato takes no fee from these charges. A Host may reverse a charge they made, and Exzato may reverse any charge it determines was not supported. Amounts above $5,000 are not billed through the app and must be pursued as a claim.
Rental disputes and claims. A Renter who disputes a post-trip charge, or a Host who wants to raise a claim for damage, theft, or a vehicle that was not returned, may open the matter in the app. Exzato reviews the condition photos and any other evidence submitted and decides the outcome in writing, which may uphold the charge, reduce it, reverse it, or take no action. Deciding a dispute never exceeds the incidental charge it is about; a claim for more than that must be pursued outside the app. Exzato may share the dispute record, including the evidence submitted, with an insurance carrier investigating a related claim.
Refunds. A Host may refund a trip in whole or in part. Refunds are paid from the Host’s balance and Exzato returns its fee in the same proportion. Exzato may issue a refund where it determines a trip was not delivered as described.
Prohibited use of a shared vehicle. A Renter may not drive under the influence, use the vehicle for racing, off-road use, towing, driving instruction, commercial passenger transport such as rideshare or delivery, or any illegal purpose, may not take the vehicle outside the United States, and may not sublet or re-rent it. Any of these voids the arrangement, may void insurance, and makes the Renter responsible for all resulting loss.
Safety recalls. A vehicle with an open safety recall cannot be booked. Hosts must keep their vehicle in safe, roadworthy, and legal condition, must comply with any applicable recall, and must not list a vehicle they know to be unsafe.
Records. Exzato retains trip and incident records for the period required by applicable car sharing law, which is generally at least six years.
Before a member may book a vehicle, Exzato verifies who they are. That check is performed by Exzato staff, not by a third party, and it costs the Renter nothing. It is described here so that a Renter knows what happens before it happens. Exzato does not obtain driving records or any other consumer report today. The authorisation below is collected in advance so that the consent exists before any such check could be run, and a Renter will be told before one is.
Identity verification. Identity is verified by Exzato staff, the same way it is for anyone selling on Exzato: the Renter uploads photos of the front and back of a government-issued ID and a selfie, and an authorized Exzato reviewer looks at them and approves or declines the submission by hand. There is no third-party verification provider in this process, no automated facial-geometry matching, and no biometric processing of any kind. A reviewer may compare the selfie to the ID photo by eye to confirm it is the same person; that is an ordinary human visual comparison, not an automated facial comparison. Verifying identity does not cost the Renter anything.
Driving record and consumer report authorization. No motor vehicle record or other consumer report is obtained about a Renter today. This authorization is collected now, before any such check is run, so the consent is already on file if that changes. A motor vehicle record is a consumer report under the federal Fair Credit Reporting Act. BY STARTING VERIFICATION, YOU AUTHORIZE EXZATO TO OBTAIN A CONSUMER REPORT CONSISTING OF YOUR MOTOR VEHICLE RECORD FROM A CONSUMER REPORTING AGENCY, AND YOU CONSENT IN WRITING, FOR PURPOSES OF THE DRIVER’S PRIVACY PROTECTION ACT, TO THE OBTAINING AND USE OF THAT RECORD. This is not employment screening and the report is not obtained or used for any employment purpose.
What would disqualify a member, if and when a driving record is obtained. A member would not be approved to rent where the record shows a licence that is not currently valid, suspended, revoked, or cancelled; a conviction for driving under the influence or for reckless driving within the last three years; more than one at-fault accident within the last three years; or more than three moving violations within the last three years. A record Exzato cannot read or verify would be treated as not approved rather than approved.
If you are ever declined because of one. Where a member is declined wholly or partly because of information in a consumer report, Exzato sends that member a notice identifying the consumer reporting agency that supplied the report, with its address, telephone number and website, stating that the agency did not make the decision and cannot explain it, and informing the member of their right to obtain a free copy of the report from that agency within 60 days and to dispute its accuracy or completeness with that agency.
No fee. Verifying a Renter’s identity costs nothing. Exzato does not charge a screening fee, an identity-verification fee, or any other fee to verify a Renter, whether or not the member is approved. Exzato does not check a member’s driving record today, and there is no charge of any kind tied to one; if that changes, the member will be told before anything new is run and before anything new is charged, if anything is ever charged at all.
Listing requires verification too. A member must complete Exzato’s identity verification before listing a vehicle for rent.
Free accounts may bid on up to 1 active listing at a time, up to $2,000. Bidding Power is an optional $9.99/month membership that, with the refundable deposit below, lets identity-verified buyers bid on up to 10 active listings simultaneously and up to $250,000 total. It is participation in our physical-goods marketplace; it does not provide digital content or unlock app features.
Automatic renewal — please read. Before you are charged, we disclose the price ($9.99), the monthly billing frequency, and that the membership automatically renews until cancelled, and we obtain your separate affirmative consent to enroll. Your payment method will be charged $9.99 each month until you cancel. You may cancel at any time by a method at least as easy as how you signed up, including online in the Bidding Power section, or by emailing support@exzato.com. Cancellation stops future renewals at the end of the current billing period. We will provide renewal and price-change notices as required by law. Fees already charged are not pro-rated except where required by law.
Security deposit. Bidding Power requires a one-time $250 refundable deposit, held by our Payment Provider (not by Exzato) without interest as security for your bidding obligations. It is fully refundable on cancellation in good standing with no outstanding invoices or disputes. If you win and fail to pay within 24 hours, the deposit is forfeited as a reasonable pre-estimate of damages and buyer privileges are revoked (Section 7).
Exzato never holds your money. All funds are received, held, and disbursed by the Payment Provider (Section 2) — Stripe, Inc. — not by Exzato, and are held without interest and not for Exzato’s own account. Exzato is not a bank, trustee, fiduciary, money transmitter, escrow agent, or insurer, does not extend credit, and is not obligated to advance or guarantee any amount from its own funds. Exzato’s only role is to instruct the Payment Provider, as the seller’s limited payment agent, on the timing of release.
How funds flow. For every payment method — card, bank debit (ACH), and wire/bank transfer — the sale proceeds are processed and held by Stripe: the seller’s net proceeds (the winning bid less any seller fees under the fee schedule then in effect) are held in the seller’s own connected Stripe account, which is set to manual payout, with Exzato directing the timing of release. The proceeds are never in an Exzato account, Exzato’s fees are collected by Stripe at the time of sale, and the seller receives its net proceeds only on release.
Buyer protection. To protect buyers from non-delivery or misrepresentation, the proceeds are held until release. The buyer taps “Confirm Receipt” (acknowledging physical receipt only; this does not release payment) and then has 72 hours to inspect and tap “Complete Order,” which releases payment to the seller; absent action or dispute, payout releases automatically 72 hours after confirmation, or as a safety net 45 days after shipment for vehicles / 21 days for parts if receipt is never confirmed. Sellers must maintain a valid connected payout account.
Disputes. A buyer may open a dispute before funds are released; doing so freezes the proceeds until Exzato issues a resolution (full refund, partial refund, or release), which Exzato directs solely as the seller’s limited payment agent and the Payment Provider executes. Exzato aims to resolve disputes within 60 days; funds may remain held until resolution, up to 180 days. Exzato’s in-platform resolution is final as to release of held funds but does not limit rights you have under applicable law.
For vehicle sales, Exzato provides an optional guided checkout that walks the buyer and seller through the transfer: a photo walk-around inspection completed by both parties, standard sale documents (a bill of sale, a federal odometer disclosure where required, and an as-is agreement) generated for the parties to review and sign electronically, state-specific title and registration guidance, and release of the held funds once every step is complete and the buyer confirms. By using guided checkout you consent to signing those documents electronically as described in the documents themselves. The sale documents are agreements solely between the buyer and the seller; Exzato generates and stores them as a service to the parties, is not a party to them, does not provide legal advice, and does not file, transfer, or guarantee title. The buyer remains responsible for obtaining the signed physical certificate of title from the seller and completing the transfer with their state. An inspection left incomplete past its deadline, or a reported problem, freezes the held funds for Exzato review.
Each seller is responsible for delivering or shipping its own listing, except for buyer-pays vehicle transport. For vehicles, transport is by the seller (seller-pays) or arranged and paid by the buyer with the seller providing accurate pickup instructions. For parts, the seller sets shipping cost and is responsible for packaging and shipping. Sellers must confirm shipment or pickup availability within 30 days of payment; failure may result in an automatic refund and listing removal. Title transfer, registration, taxes, DMV paperwork, and federal odometer (Truth in Mileage Act) disclosure are the responsibility of the buyer and seller, not Exzato.
Exzato also sells its own merchandise through the Service (the “Shop”): t-shirts, hoodies, hats, stickers, and similar items. This Section governs Shop purchases and controls over the marketplace terms above where the two conflict, because a Shop purchase works differently from a listing sale.
1. Who you’re buying from. Exzato is the seller of record for every Shop order. You are buying directly from Exzato, not through the venue model in Section 2. Exzato uses Printful, a print-on-demand company, to print and ship your order on Exzato’s behalf. Printful is Exzato’s supplier, not the seller: any claim about a Shop order goes to Exzato, not to Printful.
2. Made to order. Every item is printed after you order it. Nothing sits in a warehouse waiting to be shipped. That is why production takes a few days before your order even ships, and why the rules below are different from a normal store with shelf stock.
3. Pricing and sales tax. The price shown for an item is the price you pay for it. Shipping is added at checkout (below), and sales tax is calculated at payment for your delivery address. The total charged to your card is the item price, plus shipping, plus tax. Payment is processed by Stripe Checkout; Exzato does not see or store your card number.
4. Shipping and where we deliver. Shipping cost is calculated live for your exact delivery address at checkout, based on what is in your bag and where it is going. It is never a flat rate or an estimate. The Shop ships to addresses within the United States only.
5. If something’s wrong: 30 days to report it. If your order arrives damaged, misprinted, defective, or is the wrong item, report it in the app within 30 days of delivery. You get a free replacement or a full refund, and you do not need to send anything back. If a package never arrives, report it within 30 days of the estimated delivery date, and Exzato will replace it or refund you.
6. What’s not covered, and why. Buyer’s remorse is not covered. Ordering the wrong size is not covered either. Both are excluded because your item is made to order: once it is printed, it cannot be resold to someone else the way a returned shelf item can. Check the size chart before you order.
7. Undeliverable and unclaimed packages. If you give an address the carrier cannot deliver to, or you do not claim the package when delivery is attempted, it is sent back to Printful. Getting it sent to you again is a reshipment, and you pay for that reshipment. Double-check your address before you check out.
8. How to report a problem. Open the order in the app and use “Report a problem.” Tell us what is wrong and add photos if you have them. Support takes it from there.
9. Sales and promotions. From time to time we run sales on Shop items. The price shown at checkout is the price you pay. Sales are limited time and can end or change at any time without notice. If a sale has ended, it does not apply to an order placed after it ended, even if the item was in your bag while the sale was running. Sale prices are not applied retroactively to orders already placed. Sales apply to the item price only, not to shipping cost or tax.
Legality and legal compliance of any listing are the seller’s sole responsibility. By listing, the seller represents and warrants that: it owns the item free and clear or has full authority to sell it and can convey good title held in the seller’s name; all descriptions, photos, VINs, mileage, condition, and title status are accurate and depict the actual item; for vehicles, it complies with the federal Truth in Mileage Act and all odometer-disclosure requirements and provides a truthful reading; it discloses any salvage, rebuilt, branded, flood, lemon-law, or otherwise non-clean title; it complies with all laws governing the sale, transfer, transport, emissions, and safety of the item; and it holds any license its selling activity requires under applicable law. Sellers may participate as private parties or as licensed dealers or businesses. Whether a seller’s activity requires a dealer license is governed by the seller’s state, and the seller — not Exzato — is solely responsible for compliance with dealer-licensing and anti-curbstoning laws. Exzato is a neutral venue: it does not restrict how many vehicles or parts a user may list or sell based on licensing status, and it does not monitor, verify, or enforce any user’s licensing compliance. Exzato nevertheless reserves the right, in its sole discretion, to require proof of any dealer/auction/business license, remove listings, restrict or ban accounts, and report suspected violations to authorities.
The Service may display vehicle information derived from a VIN (such as make, model, year, and specifications) sourced from third-party databases, including government sources such as the U.S. National Highway Traffic Safety Administration (NHTSA) and, where available, NMVTIS-based or other commercial vehicle-data providers. This information is provided for convenience and informational purposes only. Exzato does not create, verify, or guarantee the accuracy, completeness, or currency of any third-party vehicle data, and such data does not modify a seller’s disclosure obligations under Section 12 or substitute for a buyer’s own due diligence. Buyers remain solely responsible for independently verifying a vehicle’s history, title status, mileage, and condition before bidding (Section 17).
Badges & Indicators. Badges shown in the Service are informational only: “VIN Decoded” means the listing’s VIN was checked against public NHTSA data to confirm basic vehicle specifications (year, make, model) — it is not a title, theft, condition, or history check; “Verified” indicates an identity-verified active Bidding Power member; “FOUNDER” indicates an early supporter of the platform; “Featured” indicates paid or promotional placement and is not an endorsement of the listing. Badges are not guarantees; always perform your own due diligence.
You may not list, sell, or offer: stolen vehicles/parts or items with altered/removed/mismatched VINs; recalled, salvaged, or counterfeit airbags or airbag components; emissions defeat devices, delete kits, or illegal tuners in violation of the Clean Air Act or EPA/CARB rules; counterfeit or fraudulently described parts; items illegal to sell, possess, transfer, or transport; or non-automotive items except where expressly approved. This list is not exhaustive. Exzato may remove listings, suspend or ban users, and report to authorities, and uses automated and human screening to enforce this Section.
You agree not to: use the Service unlawfully or fraudulently; circumvent the Payment Provider or solicit off-platform payment to avoid fees or buyer protections; manipulate bids or feedback; harass, threaten, or abuse others; post content that is defamatory, obscene, discriminatory, or unrelated to automotive topics; scrape, reverse-engineer, or interfere with the Service; upload malware; or infringe others’ rights. Group hosts must moderate their groups consistent with these Terms.
The Service includes direct messaging that lets registered users send private messages to one another, along with group chats. Messaging exists to help buyers and sellers communicate about listings and to support the community features, and it is subject to these Terms, including Section 14 (Prohibited Conduct). You agree not to use messaging to spam, harass, threaten, defraud, solicit off-platform payment to circumvent the Payment Provider or buyer protections, distribute malware or unlawful content, or send unsolicited commercial messages. You can block other users and report messages; blocking prevents further messages between the accounts. Exzato may screen, rate-limit, restrict, or remove messages or messaging access to enforce these Terms or protect users. Messaging is provided on an “as is” basis without any guarantee of delivery, storage, or that a recipient will keep your messages private. Do not share sensitive personal or financial information through messaging.
You retain ownership of content you submit (photos, videos, descriptions, posts, and messages). You grant Exzato a non-exclusive, worldwide, royalty-free, sublicensable, transferable license to host, store, reproduce, display, distribute, and adapt your content solely to operate, improve, and promote the Service. This license ends for new uses when you delete your content or account, except for residual backups for a reasonable period and content already shared with other users. You represent you have all necessary rights and that your content does not infringe. Content must be automotive-related and depict the actual item being sold.
DMCA Notice-and-Takedown. Exzato respects intellectual property and complies with the Digital Millennium Copyright Act. Exzato has registered a designated agent with the U.S. Copyright Office to receive notifications of claimed infringement. Designated agent: DMCA Agent, Exzato LLC, 421 West Broadway Ste 302 #847, Council Bluffs, IA 51503; email dmca@exzato.com (U.S. Copyright Office Designated Agent Registration No. DMCA-1074687). To report material you believe infringes your copyright, send a written notice to the designated agent above (email subject: “DMCA Notice”) that includes: (1) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (2) identification of the copyrighted work claimed to have been infringed, or, if multiple works are covered by a single notice, a representative list of them; (3) identification of the material claimed to be infringing and information reasonably sufficient to permit us to locate it; (4) information reasonably sufficient to permit us to contact you, such as an address, telephone number, and email address; (5) a statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (6) a statement that the information in the notice is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Counter-Notification. If your content was removed or disabled and you believe it was the result of a mistake or misidentification, you may send a written counter-notification to the designated agent above that includes: (1) your physical or electronic signature; (2) identification of the material that was removed or disabled and the location at which it appeared before it was removed or disabled; (3) a statement under penalty of perjury that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification; and (4) your name, address, and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or, if your address is outside the United States, any judicial district in which Exzato may be found), and that you will accept service of process from the person who provided the original notice or that person’s agent. If we receive a valid counter-notification, we may restore the removed material in 10–14 business days unless the original complainant first notifies our designated agent that it has filed a court action seeking to restrain the allegedly infringing activity.
Repeat Infringers. Exzato has adopted and reasonably implements a policy that provides for terminating, in appropriate circumstances, the accounts of users who are repeat infringers. Knowingly making a material misrepresentation in a notice or counter-notification may result in liability for damages under 17 U.S.C. § 512(f).
Exzato uses automated tools and human review and reserves the right, but assumes no obligation, to monitor, screen, or remove content or accounts that violate these Terms, with or without notice. If your content or account is actioned, you may receive an in-app notice and may contact support@exzato.com to appeal; we will consider timely appeals, and our moderation decisions are otherwise final within the platform.
The Service organizes, ranks, personalizes, and recommends content — including the home feed, the short-video feed, listings, and suggested accounts. Exzato may use signals about how you interact with the Service (for example, what you view, for how long, what you search, and what you engage with) to order and recommend that content, as described in our Privacy Policy. Paid listing promotions (“boosts”, Section 8.1) may affect placement and visibility. Content ordering may change over time and differ between users, and Exzato does not guarantee any particular reach, ranking, ordering, impressions, or visibility for any listing, post, video, or account. We may add, remove, or change how content is ranked or recommended at any time.
The Service and all content and items are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement, except to the extent such warranties cannot be disclaimed under applicable law. Exzato does not warrant that the Service will be uninterrupted, secure, or error-free, and as a venue makes no warranty regarding any item or user. All sales are as-is, where-is, and final between buyer and seller; each bidder is solely responsible for investigating a listing before bidding and for arranging any inspection, and assumes all risk of defects, misrepresentations, or title problems, which are matters between buyer and seller. Some jurisdictions do not allow certain exclusions, so some may not apply to you, and this Section does not affect non-waivable consumer rights.
To the maximum extent permitted by law, Exzato and its members, managers, officers, employees, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, or goodwill, arising from the Service or any transaction between users; and Exzato’s total aggregate liability for any claim is limited to the greater of $100 or the total fees you paid Exzato in the 12 months before the event, even if a remedy fails of its essential purpose. These limitations do not apply to liability for fraud, willful misconduct, gross negligence, death or personal injury caused by Exzato, or any liability that cannot be limited under applicable law.
You agree to defend, indemnify, and hold harmless Exzato and its members, managers, officers, employees, and agents from claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of your use of the Service, your listings, content, or transactions, your violation of these Terms or any law, or your infringement of any third-party right, except to the extent arising from Exzato’s own gross negligence or willful misconduct. Exzato may assume the exclusive defense of any matter subject to indemnification, and you will cooperate.
Please read carefully — this affects your legal rights. Except for the carve-outs below, you and Exzato agree that any dispute relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the AAA under its Consumer Arbitration Rules, seated in Iowa. Delegation: the arbitrator decides all issues, including arbitrability, except that a court decides the enforceability of the class-action waiver. Class-action waiver: claims may be brought only individually, not as a plaintiff or class member in any class, collective, or representative proceeding. Mass arbitration: if 25 or more similar demands are filed by or with coordinated counsel, they will be administered in staged bellwether batches. Carve-outs: either party may bring an individual small-claims action and may seek injunctive relief in Iowa courts to protect intellectual-property or account-security rights. Opt-out: you may opt out within 30 days of first accepting these Terms by emailing support@exzato.com with your account email and “I opt out of arbitration.” If the class-action waiver is found unenforceable as to any claim, the arbitration agreement is void as to that claim only, which proceeds in court.
These Terms and any dispute are governed by Iowa law and applicable U.S. federal law (including the Federal Arbitration Act), except where a consumer’s mandatory home-state consumer-protection rights apply. To the extent a matter is not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Iowa, subject to that exception.
You may close your account at any time. We may suspend or terminate access at any time, with or without notice, for any violation or to protect the Service or its users. Obligations that by their nature should survive — including completed-transaction obligations, fees owed, and Sections 2, 8, 10, 12, 15, 17–21, and 25 — survive termination.
We may update these Terms. For material changes we will notify you via in-app notice or email and update the “Last updated” date; your continued use after the effective date constitutes acceptance, and if you do not agree you must stop using the Service.
Exzato LLC
421 West Broadway, Ste 302 #847
Council Bluffs, Iowa 51503, USA
General: support@exzato.com
DMCA: dmca@exzato.com
If any provision is unenforceable, the rest remains in effect (severability). You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays due to events beyond its reasonable control (force majeure). These Terms and the Privacy Policy are the entire agreement regarding the Service. Our failure to enforce a provision is not a waiver. Notices to you may be given in-app or by email; notices to us go to the address above.